Director, Financial Aid

About SUNY Delhi:

SUNY Delhi is an inclusive, student-centered campus that transforms student lives through hands-on learning, innovation, engaged faculty, and exceptional support services. A close-knit campus community set in the scenic foothills of the Catskill Mountains, Delhi is a leader within the SUNY system for applied learning and online programs that cater to a diverse student population of over 3,000 students in over 65 popular majors ranging from associate to master degrees.  SUNY Delhi employs approximately 535 full-time, and part-time faculty and staff to fulfill its mission of transforming lives.

SUNY Delhi currently offers over 50 student clubs and organizations, as well as 19 NCAA Division III athletic teams. SUNY Delhi has received national accolades for affordability, online education programs, and outstanding student success.

As the county seat for Delaware County, Delhi is a bustling village with eateries, shops, government offices, and more.  SUNY Delhi is an integral part of the community, doubling its population when college is in session.  The College offers an array of activities and programs throughout the year for faculty and staff, including a state-of-the-art fitness center, racquetball courts, indoor/outdoor tennis courts, track, basketball courts, indoor pool, sauna, golf simulator, and even an 18-hole golf course. SUNY Delhi employees enjoy unique perks which include access to a student-run restaurant, Community Dog Wash Days, on-campus Butcher Shop, Automotive Repair Shop, and free Professional Development Workshops offered twice a year to help faculty and staff learn innovative teaching skills, earn certificates, get valuable training, and explore new interests. Most employees come for a visit and stay for a lifetime. To learn more about SUNY Delhi, visit www.delhi.edu.

Job Description:

SUNY Delhi seeks dynamic, forward thinking and engaging Student Financial Services Advisors to the join the Office of Student Financial Services. SUNY Delhi prides itself on being a welcoming college community for all. Diversity, equity and inclusiveness are integral components of the highest quality academic programs and the strongest campus climate. The college seeks a wide range of applicants for its positions so that inclusive excellence will be affirmed. 

The Student Financial Services Advisor is a professional position within the Student Financial Services department that advises and performs various financial aid and student account functions. This position will provide in-depth advising to prospective and current students and families on all aspects of the student’s financial cycle, including aid applications, policies, procedures, billing and payments.

Essential Job Functions:

• Provide excellent customer service while acting as the first point of contact for incoming inquiries from students, families and the campus community by answering the phone, responding to emails, and meeting in-person and virtually.
• Provide in-depth advisement on Financial Aid and Student Account topics ranging from application, eligibility, loan borrowing and repayment, special and unusual circumstances, Satisfactory Academic Progress (SAP), payment plans, refunds, and collections .
• Meet with and counsel students and families regarding individual financial aid packages; answering questions and giving individual advisement based on their aid eligibility and ability to pay.
• Manages and enters data as necessary, including executing and analyzing reports
• Work with students and perform outreach to obtain the documentation necessary to complete FAFSA verification, EOP verification, and items needed to resolve other FAFSA or NYS aid application discrepancies.
• Perform individual FAFSA verifications as mandated by federal law and those who are applying to the SUNY Education Opportunity Program (EOP).
• Maintain a sound understanding of federal and NYS financial aid programs and regulations.
• Counsel students and families on other general campus related topics or policies to help provide a more inclusive experience that may include housing, meal plans, department holds, advising and records and registration.
• Work independently to troubleshoot a wide variety of student issues within cross-functional areas.
• Participate in college events such as Open House, Orientation, Accepted Student Days as well as other on-campus and local events that includes presentations and FAFSA events.
• Attend Financial Aid and Student Account training sessions that are on/off campus or virtually as well as campus wide training sessions.  
• Some travel and weekends may be required for off-campus events and training.

Requirements:

• Bachelor’s Degree
• At least one year customer service/student support service
• Strong attention to detail and time management skills
• Excellent written and oral communication skills; ability to communicate financial information clearly and concisely
• Ability to multi-task, prioritize and meet deadlines in a fast-paced environment
• Available to work some evenings and weekends

Preferred Qualifications:

• SUNY or Higher Education financial aid experience
• Ellucian Banner experience

Additional Information:

• Salary: $53,151+ DOQ
• Budget Title: Financial Aid Advisor, SL3
• Work Schedule: Monday through Friday days, with occasional evenings and weekend work. Occasional travel to area high schools and conferences will be required.
• Reports to: Assistant Director of Financial Aid
• This is a 12-month position
• This position offers full New York State UUP (FT) benefits which are among the most comprehensive in the country.
• Click here for more Information for Prospective Employees
• SUNY Delhi has a strong commitment to Affirmative Action and Cultural Diversity. The College welcomes responses from women, minorities, individuals with disabilities and veterans.
• SUNY Delhi is committed to providing a safe and productive learning and living community for our students and employees. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Any offer of employment is contingent on the successful completion of the background check.

Application Instructions:

SUNY Delhi is energized to lead the charge in developing a welcoming and intellectually diverse environment for all, a place where diversity, equity and success guide our achievement, scholarship, character and global citizenship. To apply please attach the following items and provide a short statement in your cover letter on your commitment to diversity and how you would incorporate it into this role. 

• Cover Letter
• Resume 
• Contact information for three professional references

For full consideration please apply by January 15, 2024 and will remain posted until filled.

SUNY Delhi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability or membership in any other class protected by Federal, State, or local law.